We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. If your refund conditions are met, we will process your refund within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is within 3 business days processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Refund contact info
--Please contact our Customer service at email@example.com to get the return address.
--Return Email: firstname.lastname@example.org
--Return Address: No.10, 8 / f, unit 2, building 6, no.133 shengan street, high-tech zone, chengdu, China (sichuan) pilot free trade zone
Returns &Exchanges Policy
--Purchase (except swimwears、bags&accessories) can be returned or exchanged within 15 days from the delivered date.--Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.--Buyer is responsible for return shipping cost.Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
--Final sale item(s) is not eligible for return or exchange.--Swimwear is not eligible for return or exchange.--Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.You must email us a picture showing the problem/defect after submitting the return/exchange request online.